Committed to both quality and service, we have a group dedicated engineers to provide after sales support so that our clients can use our equipment to the optimum. We provide a total service from installation to application support for all our customers.
We have been in the packaging machineries fields for more than 10 years, what we sale is not only the steels, components or machines, what we sale is supplying best service with high quality machine and low price.
We will send engineers to carry out installation and debugging of the equipment in buyer’s place if requested. The cost for International double ways air tickets, accommodations, food and transportations, medical shall be paid by Buyer for the engineers. Buyer shall fully cooperate with Supplier’s engineer and make all the installation condition ready to work. such as: water, electricity, raw material etc.The normal debugging term is 3-7days, and the buyer should pay US$80/day per engineer.
If customer do not require above , then customer need to be train in our factory, including the machines operations, installation,precaution issues and so on. Before installation , the customer need read the opration manual firstly. Meanwhile,we will offer a operation video to customer.
We offer machines training system, the customer can choose training in our factory or in customer workshop.The normal trainig days are 1-2 days.
The sold machine will be guarantee in one year, in the guarantee year, any spare parts broken due to supplier’s quality issue the spare parts will be supplied free for customer, customer need to pay the freight cost if the parcel weight more than 500gram.The easy wearing out spare parts are not in the warranty terms, such as O rings, belts which will be supplied with the machine for one year using.
We offer one year free easy broken parts to customer, the easy broken spare parts are such as O rings, seals, wearing belts.If customer need any replacement spare parts, you can call or e-mail us, we will response in 12 hours, or you can contact our 24 hours online service. As normal time, the spare parts will be sent to customer in 48 hours.
Our machine main components are from German, Japan, Taiwan and American,the components warranty are one year, and the components we used is very easy to find in customer local market.